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Reacting to the demands of service work: emotional resistance in the Coaching Inn Company
Literatuur
This paper discusses employee resistance to the emotional labour of face-to-face service work. It identifies a difficulty with the extension of the concept of resistance from the more traditional manufacturing industries to service work, asking how far apparently resistant behaviours can sensibly…
Evaluation of a Long-term Transformational Leadership Development Program
Literatuur
This study represents a multi-method, multi-source, and longitudinal evaluation of a leadership development program in Germany. For the development of transformational leadership, the methods of leadership feedback, training, and coaching were combined into a program. The effects of this program we…
Efficacy of coaching on the processes for business improvement
Literatuur
In the current business context, practices focused on personnel training and development constitute key tools for managers. This work analyzes the efficacy of a new technique related to personnel training and development: coaching. Using a sample of 40 SMEs, the effects of executive coaching have…
Usage of coaching techniques via phone to support leadership workshops
Literatuur
In this article we introduce and evaluate the "Mentoring-Assistance-Program" (MAP), an intervention instrument supporting leadership workshops. The aim of the MAP is to assist participants solving problems they might encounter while a health-supporting leadership behavior is being implemented. Supp…
Disseminating quality improvement: study protocol for a large cluster-randomized trial
Literatuur
Background: Dissemination is a critical facet of implementing quality improvement in organizations. As a field, addiction treatment has produced effective interventions but disseminated them slowly and reached only a fraction of people needing treatment. This study investigates four methods of diss…
The effectiveness of peer health coaching in improving glycemic control among low-income patients with diabetes: protocol for a randomized controlled trial
Literatuur
Background: Although self-management support improves diabetes outcomes, it is not consistently provided in health care settings strained for time and resources. One proposed solution to personnel and funding shortages is to utilize peer coaches, patients trained to provide diabetes education and…
Directive and Nondirective E-Coach Support for Weight Loss in Overweight Adults
Literatuur
Background Although e-coach support increases the effectiveness of Internet weight loss interventions, no studies have assessed influence of type of e-coach support. Purpose The effects of nondirective (collaborative, flexible) and directive (prescriptive, protocol driven) e-coach support on weight…
Building Experiential Learning About Quality Improvement Into A Medical School Curriculum: The Dartmouth Experience
Literatuur
Educators have struggled with the best ways to teach the knowledge and skills of quality improvement to medical students. Dartmouth Medical School has a decade of experience incorporating this material into its curriculum. Working with faculty coaches, twenty-two second-year students have completed…
Process evaluation of the advertising campaign for the NSW Get Healthy Information and Coaching Service (R)
Literatuur
Issue addressed: Introducing a new and free population-wide telephone service to assist adults to be more active, eat healthier and achieve a healthy weight requires large-scale marketing. The challenge is to understand the pattern of advertising that is effective at generating public awareness and…
Building Nursing Intellectual Capital for Safe Use of Information Technology A Before-After Study to Test an Evidence-Based Peer Coach Intervention
Literatuur
Use of peer coaches may be effective in building and maintaining competencies bedside nurses need to safely use electronic health records (EHRs). A nonexperimental design with before-after measures was used to evaluate the effectiveness of peer coaches in increasing learner satisfaction and confide…
Mentoring new nurse practitioners to accelerate their development as primary care providers: A literature review
Literatuur
Purpose: To provide a review of the literature regarding programs for mentoring new nurse practitioners (NPs) to accelerate their development as primary care providers. Data Sources: A search was conducted in PubMed, Ovid, CINAHL, and Cochrane Database of Systematic Reviews. Conclusions: There is…

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